Operator
Skills Preferred
Job Description
Assigned to one of Pinkerton largest global clients the Operator leads the day to day activities assigned by the Supervisors in their respective shifts in the client's . The Operator will be responsible to manage alarms and ascertaining the priority of alarms and dispatching.
Responsibilities
Represent Pinkerton's core values of integrity, vigilance, and excellence. Proper email communication regarding alarms as per the process. Receiving proper shift handing and taking over of pending alarms action list. Management of Alarms and ascertaining the priority of alarms and dispatching. Acknowledging alarms priority-wise as laid down in SLA. Updating tickets received (Trouble Ticket) and assigning to the concern and follow-up/closure. Creating tickets for malfunctioning, excessive alarms etc. Working in coordination with BAC throughout the shifts. General usage and navigation of Security cameras and raising TT for issues. Updating shift supervisor regarding escalation for remedial actions All other duties, as assigned.
Job Requirements
Education, Experience, and Certifications: Graduate with one to three years of experience in BMS/Command Centre/Security. Freshers with good communication skills may also apply. Pinkerton is an inclusive employer that seeks candidates with diverse backgrounds, experiences, and perspectives. Competencies: Open to work in shift 24*7 operations and 6 days a week. Excellent instructional, customer service, written and verbal communication skills. Ability to multitask in a fast-paced, at times stressed work environment. Constant learning of new tools and innovations. Flexibility to work all shifts, and willingness to assist the team with overtime when needed. Good working knowledge of Microsoft Office suite and Windows OS. Self-motivated, curious, and knowledgeable pertaining to news and current events. Computer skills; Microsoft Office.
Salary
