Greeter/Proctor - ACCA
Skills Preferred
Job Description
Position holder will be responsible for greeting and proctoring process of Association of Chartered Certified Accountants Exams (ACCA). As a part of the role, job holder will be responsible for assisting a test taker in the check in process, assessing and validating the credentials of the candidates appearing for ACCA Exams.
Responsibilities
High attention to detail to ensure validation of the right information of the candidates before the start of the exam. Resolve Queries of the candidates during the check-in process. Proctors need to remotely monitor the candidates while they complete their exams and ensure there is no malpractice incident during the exam. Identify and escalate priority issues. Route/Transfer issues to appropriate resource/channel if necessary. Follow up on enquiries where necessary. Complete logs, and update necessary data sheets. Ensure daily transaction targets are met with high-quality standards. Read, understand, and comply with the information security policies. Raise incident / blow the whistle when observing any noncompliance to information security policies.
Job Requirements
Skills and Knowledge: Meet English language proficiency at a minimum level of IELTS band 6.5 or equivalent internationally recognised qualification (BCMS will arrange for language proficiency and certification test). Good Computer (MS Office) and keyboard handling skillsExperience: For fresher β Proficient in English Communication Skills β both verbal and written. For experienced β Experience in the Backend BPO process where customer communication was a part of the role.Qualification: Education β Graduate (preferable) should have completed a diploma/ degree/ professional course post-senior Secondary.
Salary
