Business Development Inside Sales
Skills Preferred
Job Description
Playto Labs is an early-stage angel funded startup by IIT Kanpur alumni, working to make kids future-ready through play. We are building toys, games and curriculum where kids can learn through play. Within a year of launch, we have paying customers from 33 countries and are working on a large international opportunity. The current core team at Playto Labs has earlier built Skyfi Labs where they developed 100+ experiential learning products for UG level students, authored papers in experiential learning and won awards. Those products have paying customers from 67 countries and are rated 4.6+/5 on Google and FB with 1000+ reviews. With such a background, the team is now working on building highly engaging learning-by-doing products for kids. Playto Labs has raised a round of funding from some amazing angel investors who have built and exited startups successfully. Most of them invested after first becoming customers of Playto and seeing how the product is impacting their own children.
Responsibilities
Providing customers with product training or support during their subscription term. Listening to customersβ needs and providing solutions that meet those needs. Documenting customer interactions with details about the nature of the interaction and any resolutions achieved. Monitoring customer accounts to ensure that they are having a positive experience with the companyβs products or services. Identifying potential problems with customersβ accounts and communicating with them to resolve issues. Interacting with customers via phone calls, emails, web chats, or text messages to answer questions about products or services. Helping customers make informed decisions about their purchases by providing information about pricing, terms and conditions, and other details about products or services.
Job Requirements
Excellent written & verbal communication skills. Empathy to understand customer needs and pains. Experience in communicating with customers by phone, email, chat or SMS. Writing clear and concise emails and very good at using other communication channels. Adaptable in a fast-paced, start-up environment. Fresher and interested in customer support/ customer relationship/Tele calling.
Salary
