Associate - Digital Process
Skills Preferred
Job Description
The Associate must use their Computer skills and Language expertise to follow pre-defined Standard-Operating-Procedures (SOP) with accuracy in processing. They must deliver results that meet or exceed expectations and should perform root cause analysis on errors and recommend process improvements to drive efficiency. They should be a team player and be willing to share his/her knowledge. The Associate should generate ad-hoc operational reports, carry out tactical communication to the stakeholders and ensure on-time resolution of tickets.
Responsibilities
Gain a thorough understanding of the business and operational area. Identify, analyze, and resolve repetitive issues. Ensure all process documents are managed and updated. Knowledge & Skills/Business-Acumen/Education & Experience. Comfortable in a fast-paced, multi-tasked, high-energy environment. Creative and analytical problem-solver with a passion for operational excellence. A bachelorβs degree or higher is required. Excellent verbal and written communication skills in Japanese & English with the ability to handle external and internal customers. Flexible work schedule (Weekend Shifts, Late Evening Shifts etc.). Proficiency in computer applications. Provide reports and data as requested and support the Team Lead on escalations. Provide inputs to training and help in shaping training content.
Job Requirements
Basic Qualifications: A bachelorβs degree or higher is required. Working knowledge of computers (Basic MS Office-related skills). Basic Analytical and Logical Reasoning Skills.Preferred Qualifications: In addition to the Basic qualifications, below are other preferred qualifications. Working knowledge of MS Excel and Macros.
Salary
